Insurer won’t help as our home falls apart (S18E09)

After more than three years locked in a frustrating dispute with their insurance company, a couple finally gets the chance to sit down with the team. Their home has suffered significant damage from subsidence, but the insurer has repeatedly refused to cover the necessary repairs. Now, the team steps in to investigate the hold-up and push for a resolution, hoping to end the long-running battle and get the couple's home back in shape.