Eric Casaburi, the CEO of Retro Fitness, decides to disguise himself to gain insight into his business. During his undercover journey, he meets an employee who has a strong disdain for customers, revealing unexpected challenges within the company culture. As Eric navigates this eye-opening experience, he learns valuable lessons about employee attitudes and customer service that could impact the future of Retro Fitness.
Show
Undercover Boss
Episode
S04E14
Air Date
Apr 26, 2013
Season 4 Episodes
S04E01
Modell's Sporting Goods
S04E02
Tilted Kilt
S04E03
Cinnabon Inc.
S04E04
Diamond Resorts: Take 2
S04E05
Postnet
S04E06
Mood Media
S04E07
Kampgrounds of America (KOA)
S04E08
Moe's Southwest Grill
S04E09
Boston Market
S04E10
O'Neill Clothing
S04E11
Squaw Valley
S04E12
Fatburger
S04E13
ADT
S04E14
Retro Fitness
S04E15
Orkin
S04E16
Epic Employees
S04E17
Epic Bosses