You Can Lead a Horse to Water, but You Can't Make It Drink (S02E05)

Title: A Poetic Proposition Plot: On Hayley's birthday, Nev inspires his staff to write poetry, and she dreams of crafting a rap that could elevate her to the status of Dylan Thomas in the call center. Meanwhile, notorious womanizer Chickenhead decides to commit to a serious relationship. In the midst of these developments, call center veteran Griff faces the possibility of retiring from his long-standing role under Nev's leadership.